Terms of use

Who operates the service

These terms apply when you use the Dunfermline Taxi App customer service, operated by Corporate Taxis Dunfermline Ltd (company number SC773560), registered in Scotland at 3 Allen Grove, Comrie, Dunfermline, Scotland, KY12 9XH.

Bookings and accounts

• Provide accurate account, contact, passenger, and journey information.
• Keep your sign-in details and verification codes private.
• A submitted request is not guaranteed until the app confirms the booking or a member of the team confirms it with you.
• Do not misuse the service, interfere with its operation, impersonate another person, or use it unlawfully.

Fares and payments

The app shows a fare quote when one is available. A quote may be calculated from route distance or entered by authorised dispatch staff. Check the journey and price before accepting. When card payment is offered, card details go directly to Stripe and are not stored by the app. Contact support promptly about a cancellation, incorrect journey, or payment concern; any mandatory consumer rights remain unaffected.

Google Maps features

Pickup and destination address suggestions and route-distance calculations use Google Maps Platform. Your use of those features is also subject to the Google Maps Platform Terms of Service, which are incorporated into these terms. Google handles information as described in the Google Privacy Policy.

Availability and changes

Mobile networks, mapping, payment, and dispatch systems can be delayed or unavailable. If the app does not work, contact support directly for help. We may update the service or these terms when features, providers, or legal requirements change, and will show a new update date when we do.

Contact and applicable law

Contact us on +44 7465 222506 with questions or complaints. These terms are governed by Scots law, subject to any mandatory consumer protections and rights that apply to you.

You can also read our privacy notice or visit the support page.