Questions about the Dunfermline Taxi App
Straight answers about booking, fares, paying, cancelling and your data, based on how the app works today.
- Free
- iPhone (iOS 16.4 or later)
- Android phones
- UK App Store and Google Play
About the app
What the Dunfermline Taxi App is, which phones it runs on and what you need to start.
Is there a taxi app for Dunfermline?
Yes. The Dunfermline Taxi App is a free local taxi booking app for Dunfermline, on the App Store for iPhone and on Google Play for Android phones.
You can book a taxi now or schedule one for later, see your fare before you pay, and pay in the app.
Which phones does the app work on?
It works on iPhone with iOS 16.4 or later, from the App Store, and on Android phones, from Google Play. It’s listed on the UK App Store and Google Play.
Our download page for iPhone and Android has both store links and explains what the app asks permission to use.
Is the app free?
Yes. The app is free to download from the App Store and Google Play. You pay for the journeys you book, at the fare the app shows you before you pay.
Do I need an account to book?
Yes. You create an account in the app with your name, email address, phone number and a password of at least 8 characters, then confirm your email address. You need to be signed in to book.
Help, the privacy notice and the terms of use open in the app without signing in. More on creating your account.
Which languages is the app in?
The app and its store listings are in English.
Where can I use the app?
The Dunfermline Taxi App is for local taxi booking in Dunfermline, Fife. You can book taxis from Dunfermline, Rosyth, Inverkeithing, North Queensferry and Dalgety Bay in the app, including journeys to and from Edinburgh Airport.
Our guide to getting around Dunfermline by taxi has sections on the train stations, Queen Margaret Hospital and places east of the city centre.
Who runs the Dunfermline Taxi App?
The Dunfermline Taxi App is a trading name of a private limited company registered in Scotland. The company’s name, number and registered office are on our about page and at the foot of every page.
Booking a taxi
Booking now or ahead, stops, passengers, airport journeys and when a booking is confirmed.
Can I book a taxi online or on this website?
Bookings are made in the app. There’s no booking form on this website.
Download the app, create your account, then tap Book a taxi or Schedule for later on the home screen.
Is there a phone number for booking a taxi?
Standard taxis are booked in the app. Our WhatsApp and phone line, +44 7465 222506, is for support and for 8-seater quotes.
Can I book a taxi for now or for later?
Both. Choose Pickup now to book a taxi for now, or Schedule for later to pick a date and time.
How far ahead can I schedule a taxi?
Schedule a pickup for any day in the next 7 days, including today, in 30-minute slots from 07:00 to 22:30 (UK time). Times that have already passed can’t be chosen.
More on booking now or for later.
Can I add stops on the way?
Yes. You can add up to 3 stops between your pickup and your destination. Journeys with stops are priced by our dispatch team, and the fare appears in the app when it’s ready.
How many passengers can travel?
The standard car takes up to 4 passengers. For 5 to 8 passengers, get a WhatsApp quote for an 8-seater.
When you book, you also enter the number of passengers and bags. More on travelling as a group.
Can I book an 8-seater taxi?
Not directly. The 8-seater is a group vehicle for up to 8 passengers, and it’s arranged by quote on WhatsApp rather than booked in the app.
In the app, choose the 8 seater option and WhatsApp opens with a quote request ready to fill in: pickup, destination, passengers, luggage, pickup time and notes. You can also use the button below.
Can I request a child seat?
You can request child seats when you book. The request is passed to our dispatch team as a note, and it doesn’t confirm that a seat will be provided. You can also add a note for the driver of up to 200 characters.
When is my booking confirmed?
A submitted request is not guaranteed until the app confirms the booking or a member of the team confirms it with you.
Your booking enters dispatch only after Stripe confirms the full payment. The app sends booking-status notifications.
Can I book a taxi to or from Edinburgh Airport?
Yes, in both directions. Edinburgh Airport journeys are booked in advance in the app. Enter Edinburgh Airport as your destination or as your pickup address, and use Schedule for later to choose the day and time. Airport drop-off and parking charges will be included in your confirmed fare where applicable.
Our page on taxis between Dunfermline and Edinburgh Airport has road distances and step-by-step booking help for each direction.
Fares and payment
How fares are set, when you see yours and how you pay.
How much does a taxi cost?
It depends on your journey. A fare may be calculated from the route distance or set by our dispatch team, and the app shows it to you before you pay.
We don’t publish a price list on this website. Enter your pickup and destination in the app to get your fare.
When do I see the fare?
After you’ve entered your journey and details, and before you pay. Accept the fare to go on to payment, or decline it and the booking is cancelled with no charge.
More on how your fare is shown.
Is the fare fixed?
Yes. The app shows a fixed fare with the words “This is the exact amount you will be charged.”
What if the app can’t price my journey?
Your booking is saved and waits for a fare from our dispatch team. The app checks for it automatically, and you still accept or decline the fare before paying.
How do I pay?
In the app, by card or, on iPhone, with Apple Pay. Payments are handled by Stripe, and you pay the full fare before your booking is dispatched.
More on paying in the app.
Can I pay with Apple Pay?
Yes, on iPhone. Apple Pay is offered alongside card payment when you pay. On Android phones, you pay by card.
Does the app store my card details?
No. Card and Apple Pay details go directly to Stripe and are never stored by the app.
Can I pay in cash?
No. Payment is taken in full in the app before your booking is dispatched.
Cancelling, your driver and help
Cancelling a booking, what you see once a driver is assigned and how to reach us.
Can I cancel before I pay?
Yes, in the app and at no charge. You can cancel while you wait for a fare, decline the fare, or tap Cancel unpaid booking on the payment screen.
What if I’ve already paid and need to cancel?
Once a card payment is in progress or complete, the booking can’t be cancelled in the app. Contact support on WhatsApp or by phone as soon as you can, so the payment can be checked safely.
Your statutory consumer rights are not affected. More on cancelling a booking.
How is a driver assigned?
Our dispatch team assigns a driver once your booking has been paid for and enters dispatch.
Can I follow my driver on a map?
No. Once a driver is assigned you’ll see their name, the vehicle’s make, model and colour, and its registration, and you’ll get booking-status notifications.
More on your driver and vehicle details.
Where can I see my bookings?
In the app, open Upcoming bookings or Previous bookings from the home screen.
How do I contact support?
Message us on WhatsApp or call +44 7465 222506. Tell us briefly what happened and include your booking reference if you have one. Never send your password, a verification code or your full card details.
The app is not an emergency service. If someone is in immediate danger, call 999.
Privacy and your account
Location, the camera, your data and deleting your account.
Does the app track my location?
No. Location is optional and used only when you attach your current position to a pickup. The app does not use location in the background.
To attach it, tap Use my current location when you enter your pickup. You can always type an address instead.
Why might the app ask to use my camera?
On iPhone, the camera is used only if you choose to scan a card when you pay. You can type your card details instead.
Do you sell my data or use it for advertising?
No. We don’t sell your data, the app has no advertising tracking, and it uses no separate analytics, crash-reporting or advertising service.
Which companies process my data?
The service providers that run the app currently include Supabase for accounts and the booking database, Stripe for card payments, Expo for push notifications, and Google Maps Platform for address suggestions and road distances. Google doesn’t receive payment or card information from us.
Our privacy notice explains what we collect and why.
How long do you keep my data?
Your account data is kept while your account is active. Booking, payment and accounting records are kept only as long as they’re needed or the law requires, then deleted or anonymised.
How do I delete my account?
In the app, open Account and privacy from the home screen, tap Request account deletion and confirm. Any active booking or payment issue may need to be resolved first.
Without the app, follow the steps on our account deletion page. Removing the app from your phone doesn’t delete your account.
Didn’t find your answer?
Read how booking a taxi works, step by step, or get in touch through our contact and support page. The privacy notice and the terms of use have the full detail on your data and on using the app.
Book your next taxi in the app
Get the free Dunfermline Taxi App for iPhone or Android, then book now or schedule ahead.