Dunfermline Taxi App
Delete your customer account
You can request permanent deletion from inside the app or contact us without reinstalling it.
Request deletion in the app
- Sign in to the Dunfermline Taxi App customer app.
- Open Account and privacy from the home screen.
- Select Request account deletion and confirm.
Request deletion without the app
Send us the phone number or email used for your customer account. We will verify that the request belongs to you before processing it.
What deletion covers
Once your identity is verified and any active journey, payment, refund, or dispute is resolved, we will delete your customer profile, contact details, app preferences, and registered push-notification devices.
Booking, payment, accounting, fraud-prevention, safety, or dispute records may be kept only where required by law or needed to establish, exercise, or defend legal claims. Access to retained records is restricted, and they are deleted when the applicable retention requirement ends.
Removing the app from your phone does not delete your account. Use one of the request methods above.